Returns

RETURNS

If for any reason the customer is not satisfied with their purchase, unworn items can be returned for size/colour change, store credit or refund within 30 days from the date of receipt of the goods.

The security thread on the items to be returned must not be cut or broken.

Return instructions

  1. To request return authorization, you must send an e-mail to clothingforyou.016@gmail.com, entering your e-mail address and order number. Select the order and the items to be returned, and indicate the type of compensation desired. Once the procedure has been completed, FOR YOU 0-16 will send a confirmation email, containing the Return Authorization Number (RAN), the shipping label and the instructions to follow to return the goods.
  2. The return shipment made with the courier indicated by FOR YOU 0-16 will be FREE.
    If the return is sent using a different courier, all costs will be charged to the customer.
  3. The return shipment must take place within 30 days of receiving the order.

There are 3 types of compensation available:

  1. Size/color change
    It is possible to make an exchange only for a different size or a different color of the same item, if available. The new requested garment can be returned following the same procedure.
  2. Store Credits
    As soon as the return has been received and processed, a code for the total value of the returned items will be sent to the customer, to be used for subsequent purchases. Any cost originally incurred to ship the order will only be included in the Store Credit if all purchased items are returned.
    The Store Credits:

    • can be used only once within 3 months from the time of return;
    • cannot be combined with other Store Credits;
    • must be used entirely in an order of equal or greater value.
  3. Reimbursement
    The refund will be made as soon as the return arrives at FOR YOU 0-16 and the items have been checked.
    For orders paid by credit card, the refunded amount will be available to customers in about 10 days, and will still be visible on the next card statement. The timing may vary slightly depending on the bank circuit of the credit card used.
    For orders paid by Paypal or by bank transfer, the amount will be returned to the original account.
    The refund will be issued in the same currency as the original purchase. Any differences in the amount due to exchange rate fluctuations cannot be refunded. Any cost originally incurred for shipping the order will be refunded to the customer only if all the purchased items are returned.

TERMS AND CONDITIONS

  • The security thread on the items being returned must not be cut or broken. The garments must not have been worn, washed or altered and must not show any signs of use. The soles of the footwear must be in perfect condition and show no signs of any kind.
  • Each garment must be returned with all labels and tags attached, and including all original packaging and accessories (dustbags, hangers, coat covers, etc.) received with the order.
  • All footwear and accessories must be returned together with their original box, which is considered to all intents and purposes an integral part of the product itself and which must not have been damaged and/or altered in any way, nor used as the only external packaging.
  • Swimwear and underwear (bikinis, briefs, boxers, etc.) must be tried on over your own underwear. Returns will be refused and sent back to the customer if the garments show signs of use.

  • In the event that the customer receives defective goods, or that errors occur in shipments by FOR YOU 0-16, the customer is invited to immediately contact clothingforyou.016@gmail.com which reserves the right to request photographic evidence before to authorize returns for defective goods and to bear the shipping costs for returning the goods to their premises.
  • FOR YOU 0-16 reserves the right not to accept returns sent with couriers other than the one indicated in the email with the return instructions if the delivery involves additional costs for FOR YOU 0-16 or requires collection at a branch of the courier itself.

  • The right of withdrawal for contracts concluded on the FOR YOU 0-16 site is excluded in accordance with art. 59 Italian Consumer Code relating to:

a) the supply of sealed goods which do not lend themselves to being returned for hygienic or health protection reasons and which have been opened after delivery.
b) the supply of goods which are likely to deteriorate or expire rapidly.
c) the supply of made-to-measure or clearly personalized goods at the express request of the buyer when ordering.